Principal-led delivery
Senior specialists stay involved from diagnosis through implementation.
Insurance Technology Consulting
Modernize the work around your insurance core
GrandView helps insurers improve the workflows, data, and decisions that connect critical systems. We work across P&C, Life & Annuity, and Health Insurance—modernizing around established IBM technology without making full platform replacement the starting point.
Three operating realities
Property & Casualty
Life & Annuity
Health Insurance
IBM ecosystem expertise
Business context, architecture, and delivery in one team
GrandView connects the business question to the systems and delivery work required to answer it. Our experience in insurance and other regulated environments helps us recognize where a process problem is really a data, integration, decision, or ownership problem.
20 years
average consulting experience across our team
One accountable partner
Process, data, integration, analytics, and platform expertise stay connected.
A faster path to evidence
Reusable patterns and proprietary tools expose dependencies before implementation.
Enterprise technology, applied to the way insurers work
Select a partnership to see how it supports modernization around established systems.
IBM Gold Business Partner
Improve the work around an existing IBM estate
We connect IBM platforms, data, automation, analytics, and governance capabilities to a defined insurance workflow—not to a technology-first transformation program.
Planning AnalyticsCognosIBM ZAutomation
Red Hat technology partnership
Modernize infrastructure without losing operating context
We relate hybrid-cloud and platform choices to lifecycle risk, integration needs, control requirements, and the systems insurance teams already depend on.
OpenShiftVirtualizationAnsibleHybrid cloud
Motio technology partnership
Bring control into reporting change
Testing, versioning, and change control give report owners a clearer basis for reviewing releases in Cognos environments that support financial and operational decisions.
MotioCIMotioPIRegressionAudit trail
The operational problems insurers cannot solve in one system
Insurance work crosses teams, documents, models, and platforms. A transaction can begin in the core, leave it for evidence and review, and return only after a consequential decision is made.
The core is valuable. It does not need to carry every workflow
Policy, claims, billing, member, actuarial, and financial systems hold years of product logic. Replacing them can create disruption and a multiyear wait for improvement.
Important work continues outside the application
Non-standard cases move through email, spreadsheets, shared drives, and manual follow-up when the main platform records the transaction but not every step around it.
A decision waits while people assemble its context
Policy terms, claim notes, correspondence, assumptions, eligibility, provider records, and financial results may all live in different places.
The cases that matter most are often hardest to surface
Risk concentrates in changing severity, additional reviews, incomplete evidence, appeals, and approvals above an authority threshold.
The first part of every decision becomes reconciliation
Finance, actuarial, operations, risk, and technology may use different definitions or refresh cycles before they can agree which result is current.
Faster automation still has to produce defensible decisions
AI can prepare a case for review, but only when data lineage, model behavior, approvals, and human overrides remain visible.
One industry.Three operating realities.
The underlying constraint may be shared. Its business impact depends on the insurance segment.
| Operating challenge | Property & CasualtyInitial specialization · complex claims | Life & AnnuityLong-duration obligations | Health InsurancePayer operations |
|---|---|---|---|
| Complex case work | Claims move between adjusters, supervisors, legal, SIU, medical reviewers, vendors, and authority owners. | Applications, underwriting referrals, policy changes, beneficiary requests, and servicing reviews cross business and actuarial teams. | Claims, authorizations, denials, and appeals cross payer, provider, clinical-review, and service teams. |
| Business measures | Severity, reserves, loss adjustment expense, leakage, and combined ratio. | Product margin, new-business value, capital, persistency, and long-duration assumptions. | Medical cost, utilization, administrative expense, payment accuracy, and service levels. |
| Decision data | Claim, policy, reserve, loss, document, and litigation context. | Product, policy, actuarial, finance, and distribution views across models and reporting cycles. | Member, provider, encounter, authorization, and payment data for operational and regulatory use. |
| Customer and partner experience | Policyholders, claimants, agents, repair networks, counsel, and other partners need coordinated status. | Policyholders, beneficiaries, agents, and distributors need clear progress across new business and servicing. | Members and providers need transparent requirements, denial reasons, and reliable status. |
| Modernization priority | Improve complex-claims coordination while keeping the claims platform authoritative. | Connect planning, new business, servicing, and policy information across established systems. | Improve payer workflows, interoperability, and traceability across a high-volume ecosystem. |
Better insurance workflows require a shared view
A workflow can cross several executive mandates. The operating improvement has to make sense to the people responsible for service, financial performance, architecture, data, and regulatory control.
Where does work wait, return, or lose a clear owner?
Flow · ownership · exceptions
Can we explain performance and assumptions using numbers the organization trusts?
Measures · assumptions · scenarios
Can we improve the workflow without weakening reliable systems?
Architecture · integration · technical debt
Can we reconstruct the evidence and rationale behind the decision?
Evidence · controls · traceability
Start with the business problem. Improve only what solves it.
We diagnose before we prescribe. The engagement begins with the business outcome and the way work happens today, not with a predetermined platform.
01
Define the outcome
Choose one consequential process or decision and agree how improvement will be measured: case age, wait time, handoffs, rework, missing information, manual effort, errors, or time to a trusted view.
Output · agreed baseline and decision
02
See the complete workflow
Reconstruct how representative cases actually move, including work outside the official application. Map roles, systems, documents, rules, exceptions, decision rights, and controls.
Output · current-state evidence map
03
Improve a practical scope
Select a bounded flow such as a claims referral, underwriting exception, authorization, appeal, planning model, or management report.
Output · controlled intervention design
04
Prove the operating result
Test the workflow with real roles, data, and exception paths. Measure whether it reduced waiting, rework, manual preparation, or uncertainty without weakening control.
Output · measured pilot evidence
05
Scale from evidence
Use the result to decide what should expand, what should remain unchanged, and where the next investment will create value.
Output · next-step roadmap
Technology that improves how insurance work gets done
GrandView combines the capabilities required by the workflow instead of forcing the entire problem into one product category. The architecture depends on the insurer’s existing estate, process, and controls.
We help insurance teams understand model dependencies, strengthen planning workflows, and modernize IBM Planning Analytics environments without losing the logic the business relies on.
Technology layer
Explore Planning Analytics
- IBM Planning Analytics
- TM1
- IBM Cognos Analytics
Relevant to complex P&C claims, underwriting referrals, policy service, health payer authorizations, and appeals.
Technology layer
Explore Integration & Automation
- IBM App Connect
- IBM MQ
- API Management
- Business Automation Workflow
- Decision Rules
The objective is not to move every source into one database. It is to make the information required by the work available and trustworthy.
Technology layer
Explore Data Solutions
- IBM Cloud Pak for Data
- Watson Query
- IBM Knowledge Catalog
Governance becomes part of the operating flow, with clear ownership, controls, evidence, and escalation paths.
Technology layer
Explore AI Governance
- IBM watsonx.governance
- OpenPages
- Red Hat OpenShift
Extend the value of proven insurance systems while reducing the operational friction around them—without forcing a disruptive core replacement.
Technology layer
Explore Core Modernization
- IBM i
- IBM Z
- Db2
- CICS
- IMS
- MQ
- API Connect
- Event Streams
Let’s identify where GrandView can make the clearest difference
Bring us one process that keeps slowing down, one decision the organization does not trust, or one system constraint holding back improvement. We will help you determine whether the issue sits in the workflow, data, integration, model, platform, or operating ownership.
Schedule an Insurance Diagnostic
Rusty Pennington
CFO & Partner, GrandView
Insurance technology and business advisory
IBM ecosystem expertise for insurance workflows, data, analytics, automation, and core modernization